How can we help you?

1. What are the changes I can make to an already existing video?

For Wedding Videos, layout design and animations will remain the same. We will change the photographs, the song, name of bride and groom, venue and wedding date. If you wish to add a particular song then you have to tell us in advance.

2. What if I want to add more slides and make additional changes to the video?

We do accept changes in design for already existing video templates but there can be additional charges as per demand.

3. How safe is your payment system?

We accept payment through PayTM, GooglePay and NetBanking.

4. Once ordered, what is the estimated time of delivery?

For an already existing video template it would take 3-4 working days or less to deliver the final video. In the case of any new addition, it may take around 7 working days after approval of content, script, images and template from the client side.

5. Do I get what I see?

For video, the templates you see it will be the preview of your own invite. The video which you receive will include the content you have given to us.

6. What will be the cost of a brand new custom invitation?

Specific custom made invitation will be charged according to your specific needs and requirements .So just contact us and we are more than happy to create something unique for you.

7. I need to change after I get video delivered, Is it possible?

We always provide the screenshot of the video invites with our watermark as proof before we do final rendering. Once confirmation is done from the client side then only we put the video for rendering. After delivery, if there are any changes in the video then there will additional charges of re-rendering.

8. In what format photographs are accepted?

The images should be submitted in hi-resolution JPEG format.

9. Do Konnect Me Videos deliver across the globe?

Yes of course we do deliver.

10. I still have queries!

We are always there for solvng your any queries. Just drop us an email at hello@konnectme.videos or call/whatsapp us anytime on (+91) 9979531345

1. Why won't the video load?

Here are a few possible solutions you can try:
- Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.
- Clear your cache. Just clearing out some data and cookies may fix the issue.
If none of these steps solve the problem, you can always email us at contact@gradesdontmatter.in

2. How do I adjust video quality?

The app automatically adjusts the video quality based on your internet connection and speed.

3. Can I watch videos on mobile?

Yes, you can download the GDM App on itunes or Play Store or log into the website using any internet browser.

1. How do I access my course?

Go to the GDM app or website and log in using your google or facebook account.

2. Can I download a lesson?

No, you cannot download the videos. They can be streamed only on our apps and website.

3. How do I access my lessons?

Go to the GDM app or website and log in using your google or facebook account.

4. How do I view a lesson?

Tap on the “Learn” tab present within the instructor’s homepage.

5. Where is my class workbook?

Go to the "Course Details" page and click on 'Download Course Notebook'. A PDF of the workbook will be downloaded.

6. How do I get notified about new course from an instructor?

Follow the author by clicking on the 'Follow' button below author details. You will then receive a notification when there's a new course from the author.

7. Will I be able to resume a lesson from where I previously stopped, on a different device?

Yes, you can resume any lesson on any device as long as you’ve logged in using the same account.

8. How do I search a course/ topic/ influencer

Tap on the “Search” icon located on the top right of the app's screen.

9. How do I bookmark a course?

Tap on the “heart” icon option present on the video screen to bookmark a course.

10. How do I follow a topic?

Go to your profile and click on 'edit' button under the "Topics" tab and select the topics of your choice.

11. Is there homework with the course?

There are suggested exercises to practice the skills being taught, but no assignments are required.

12.I have a doubt regarding a topic in a course, where do I ask the question?

You can ask your questions in the discussion form. Other users in the community or our team will cater to your questions.

1. How do I use the discussions in the site?

Tap on the "Discussion" tab present within each course and type your queries and thoughts under it. You can also view other discussions/comments in the forum.

2. Why isn't my comment appearing?

- Make sure you are submitting the comment by clicking the "Comment" button once you've finished typing your comment. If you don't click the "Comment" button your comment won't be saved to the forum.
- Sometimes, it might take a moment for the comment to appear. Reload the page to see if your comment is now showing up.

3.How do I view older comments in the thread?

Click the "View all Comments" button at the top or bottom of the comment thread.

1. How do I sign in?

You can sign in using your Google or Facebook account.

2. How do I edit my profile?

Simply tap on your profile by clicking on the menu icon located on the top left of your screen.

3. How do I change my password?

You do not need a password to log into the GDM app since you are to login using Google or Facebook.

4. How do I manage my account on mobile?

Simply tap on your profile by clicking on the “menu” icon located on the top left of your screen.

5. How do I delete my account?

Simply logout of your account and delete the application.

6. How can I upgrade my account?

You can upgrade your account by tapping on the “settings” icon present on the top right of the side menu.

7. How do I logout from the App?

Go to settings page by clicking on the "settings" icon from side menu and click on logout.

1. How do I get a certificate?

You need to make sure that you've watched till the end of each lesson, till the last 10 seconds to be exact. Only then will the certificates get unlocked.

2. Will it really be signed by the influencer?

Yes, every certificate will have a personalised signature by the influencer.

3. I'm not able to download my certificate even though I've finished all my lessons?

Go through the view counters for each lesson to actually check if you've finished each lesson. The view counter should be at least till the last 10 seconds of the total duration of the video. If the problem persists, contact us.

4. Can I print these certificates?

These certificates are in PDF format and are in high resolution.Yes, you can print them.

5. I still can’t download my certificate. What do I now?

Contact us at support@gradesdontmatter.in

1. What are payment options available to buy the course?

You can pay using debit or credit card, netbanking, wallets, UPI and all other standard payment options.

2. What all do I get when I buy the course?

You get unlimited viewing of the lessons, a downloadable PDF Workbook, and a certificate signed by the Influencer.

3. Once I buy the course how many times can I view it?

You have full access to the lessons for an unlimited period of time.

4. Can I download the course once I buy it?

No, but they're viewable from any device with a stable internet connection.

5. My payment isnt going through. What do I do?

Contact us at support@gradesdontmatter.in

6. I want to buy more than one course? What do I do?

You have to buy each course individually. You can’t buy the courses together.

7. What’s the price for each course?

All the courses are priced at Rs 99. That’s less than a coffee at Starbucks.

8. How do I get my invoice for the course I bought?

Your invoice will be sent to the registered email with Google or Facebook you used for signing up.